FAQ

Frequently Asked Questions (FAQ)

Products

• What makes 2nd Ground soaps unique?

  • Our soaps are crafted using upcycled coffee grounds from local Brooklyn cafes, offering a unique exfoliating quality while reducing waste. Plus, coffee provides amazing skincare benefits!

• Are your soaps suitable for all skin types?

  • Our soaps are designed to be gentle for most skin types. We recommend a patch test for sensitive skin. Feel free to reach out with specific concerns!

• Do your soaps contain any artificial colors?

  • Nope! Our soaps are free from artificial colors ensuring a natural and gentle experience.

• How long do your soaps typically last?

  • This can vary based on usage, but our soaps are crafted to last a good while, giving you plenty of time to enjoy their benefits.

 

Ingredients and Production

• Where do you source your coffee grounds?

  • We partner with local Brooklyn cafes to source our coffee grounds, supporting the community and reducing waste.

• Are your products vegan?

  • Yes, all our soaps are vegan and cruelty-free, aligning with our commitment to sustainability and ethical practices.

• What other ingredients do you use in your soaps?

  • We use high-quality oils and natural (and sustainable) ingredients to ensure a moisturizing and nourishing experience.

• How do you ensure the quality of your products?

  • Each batch is handcrafted with care, and we maintain strict quality control to ensure our soaps meet the highest standards.

 

Sustainability and Eco-Friendliness

• How does using coffee grounds in soap benefit the environment?

  • By repurposing coffee grounds, we reduce landfill waste and promote a circular economy. Coffee grounds are biodegradable, making our soaps eco-friendly even after use.

• What packaging do you use for your products?

  • Our packaging is eco-friendly and recyclable, reflecting our commitment to sustainability.

• Do you offer any recycling programs for your packaging?

  • We encourage customers to recycle our packaging and are exploring future programs to enhance this effort.

• How else does 2nd Ground contribute to sustainability?

  • Beyond our products, we support local businesses, reduce transportation emissions, and continually seek ways to improve our environmental impact.

 

Ordering and Shipping

• Do you offer international shipping?

  • Currently, we ship within the U.S., but we're exploring options to expand internationally.

• What are your shipping rates?

  • Shipping rates vary based on location and order size. You'll see the exact rate at checkout.

• How long does it take to receive an order?

  • Orders typically arrive within 1-4 business days after the order is placed, depending on your location.

• Do you offer a subscription service?

  • We're considering launching a subscription service soon, so stay tuned for updates!

Returns and Exchanges

• What is your return policy?

  • We want you to love our soaps! If you're not satisfied, please contact us within 30 days for a return or exchange.

• Can I exchange a product if I'm not satisfied?

  • Absolutely! Reach out to us, and we'll be happy to assist with an exchange.

• How do I initiate a return or exchange?

  • Simply contact us via email or through our website, and we'll guide you through the process.